Last updated: January 2024
We accept returns within 30 days of delivery for unused and undamaged products in their original packaging. Custom-made carbon fiber parts are non-returnable unless defective.
To start a return, please contact us with your order number and reason for return. We will provide you with return shipping instructions and an RMA number.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Return shipping costs are the responsibility of the buyer unless the return is due to a defective or incorrectly shipped product.
We handle exchanges on a case-by-case basis. Please contact us to discuss your specific situation.
For any questions about returns or refunds, email us at info@nextgencomposites.com.